Terms

Who this is between

These terms are between Calibro Software and the organisation that installs one of our apps on its Atlassian site — “you” throughout. If you are installing on behalf of an employer, you are confirming you are allowed to agree to this on their behalf.

Our apps are distributed through the Atlassian Marketplace, and the Atlassian Marketplace Terms of Use apply to the installation alongside these terms. Where the two genuinely conflict about the Marketplace itself, Atlassian’s terms win.

What you get

For as long as your installation is in good standing you may use that app inside your own Atlassian site, for your own business purposes. That right is non-exclusive, non-transferable, and revocable if these terms are broken.

What you may not do: resell or sublicense it, take it apart in order to rebuild it as something else, or use it to break the law or Atlassian’s terms. Testing your own installation for security problems is expressly fine — see the security page.

Your data stays yours

Whatever an app creates through your use of it — Calibro Track’s time entries and reports, Calibro Sketch’s diagrams — belongs to you. We claim no ownership of it and no licence to use it for anything, including product improvement and model training. As the privacy policy sets out, we do not hold a copy and could not act on one if we wanted to.

You are responsible for what goes in: its accuracy, who you grant access or approval rights to, and whatever your own obligations require of you when you keep records through one of our apps.

Availability and support

We aim to keep our apps working and to fix what breaks quickly. We are not promising a percentage. Every app runs on Atlassian’s infrastructure, so its availability is substantially Atlassian’s availability, and a number we do not control would be a number worth nothing to you.

Support is by email, answered on business days. There is no contractual response time at this stage. When there is one, it will be written here.

Changes to the app

Every app changes. Where a product has a changelog, everything that ships is written down there, and what we’re building next is on its roadmap — Calibro Track’s are at /track/changelog/ and /track/roadmap/. A product that doesn’t have one yet still tells you what changed on its own page. If we ever have to remove something you depend on, you should read about it rather than discover it missing.

Ending it

Uninstall the app whenever you like. That ends this agreement and removes the app’s data with it, so export anything you want to keep first — afterwards there is nothing left for either of us to recover. We may suspend or end an installation that is breaking these terms, and we will say why.

Warranties and liability

Our apps are provided as they are. Beyond what the law requires of us and does not allow us to waive, we do not warrant that any of them will be uninterrupted, error-free, or fit for a particular purpose you have in mind for it.

We are not liable for indirect or consequential loss, for lost profits, or for lost data beyond what can be restored. Our total liability under these terms is capped at the amount you paid for the app in question in the twelve months before the claim. Nothing here limits liability for death or personal injury caused by negligence, for fraud, or for anything else the law does not permit to be limited.

Changes to these terms

When these terms change materially you get notice before it takes effect, and the date at the top changes. Continuing to use the app after that is acceptance. If you do not accept, uninstall.

Contact

Questions about these terms: support@calibrosoftware.com.