SLA
What we commit to when you write in, and where to write.
Response time
We reply to every support request within 48 hours, Monday to Friday, in the order received. That is a first response from a person, not an automated receipt — and usually much sooner, since support is not queued behind a plan tier.
How to reach us
Email corbin.m.carter@gmail.com. Include your Jira site URL and roughly when the problem happened — that is usually enough to find it without a screen share.